Restoration contractors: help us build for CAT speed and daily detail
Founding Members research for mitigation, rebuild, and contents workflows.
Restoration owners coordinate insurers, adjusters, homeowners, and crews in hours — not days. Field service software built for tune-ups misses moisture logs, daily dry reports, and the customer crying in the kitchen. We are building with owners who know the job is half technical and half human — and that software should reduce chaos for everyone.
Restoration is trauma response — not a standard work order
Water, fire, and mold jobs move fast, emotions run high, and documentation decides who gets paid.
What keeps restoration owners up at night
Not feature gaps — operational weight you carry because nobody named it out loud.
Speed vs documentation
Mitigation demands photos and readings immediately — while everyone wants you moving.
Carrier communication
Adjusters want updates you do not have time to format twice.
Equipment deployment
Dehu and air mover tracking across jobs is a logistics puzzle.
Emotional customer management
Your team is grief counseling with PPE — training rarely covers it.
Subcontractor coordination
Drywall, electrical, pack-out — handoffs fail without one source of truth.
Payment timing
Mortgage checks and carrier releases delay cash when payroll does not.
What you've learned to live with
Unspoken compromises restoration contractors accept — until someone asks if they have to.
Living in Xactimate and texts
Two systems, zero peace — but switching feels impossible mid-season.
Owner on every CAT
Big losses still need you because trust is the product.
Understaffed monitoring
Daily visits slip; drying goals slip; disputes follow.
Burnout as culture
On-call is "just part of restoration" — until people leave.
Restoration companies deserve software that matches the urgency of the loss — clear documentation, calm communication, and crews who know the plan.
We're listening — five questions
Five quick questions. No wrong answers. This helps us understand what Restoration owners actually need — not what software companies assume you need.
Founding Members: restoration & mitigation
Join owners defining documentation, dispatch, and customer communication under pressure.
Priority roundtable access for restoration owners in the survey.
Questions restoration owners ask us
Short answers. Plain language. No sales deck.
Running a restoration business should not feel like a second full-time job
Restoration business software — built with owners
Most restoration business software assumes you run a call center with dispatchers and sales reps. We are researching what owner-operators and small restoration crews actually need — and building LevelUp with the Founding Members Community, not a feature checklist copied from enterprise field service tools.
Restoration scheduling that matches the field
Restoration scheduling is not just putting jobs on a calendar. It is dispatching within hours, monitoring daily, and rebuilding weeks — all with insurer eyes on every photo. We want to hear how you schedule today before we ship anything.
Restoration dispatch software for small crews
Dispatch software for restoration companies often means another screen for the office person you might not have. We are exploring lightweight dispatch patterns that work when the owner is the dispatcher — and when the next CAT call arrives while crews are still on the last loss.
A restoration CRM that remembers the property
A restoration CRM should remember what the last tech learned at the property — not force you into a sales pipeline. We are interviewing owners about what customer history actually matters on site.
restoration conversation
Read openly on the board, or join the Founding Members Community to post.