Plumbing owners: shape software that handles the urgent and the planned
Founding Members roundtables for owners who still take after-hours calls.
When a pipe bursts, customers need you — not your office hours. But when the emergency stack clears, you still owe estimates, permits, and follow-ups on jobs that started as "quick fixes." Plumbing software often assumes predictable days. Your days are not predictable. We are building with owners who dispatch from the truck and still want clean books at night.
Emergency calls do not wait for your schedule to make sense
Plumbing owners live in two businesses: the urgent job that pays now and the planned work that keeps the crew fed.
What keeps plumbing owners up at night
Not feature gaps — operational weight you carry because nobody named it out loud.
Emergency vs planned conflict
Every urgent call cannibalizes the install you already promised.
Estimate follow-through
Quotes sit in email while customers shop three plumbers — and you forget to chase.
Permit and inspection tracking
Paper trails for code work live in folders, not in the job record techs see on site.
Parts and truck stock
Wrong fitting on site means a second trip — customers blame you, not inventory.
After-hours liability
You answer the phone at dinner because referrals die when you do not.
Payment on messy jobs
Slab leaks and long repairs end with awkward invoice conversations.
What you've learned to live with
Unspoken compromises plumbers accept — until someone asks if they have to.
Dispatch by gut
You know who is closest and who can handle it — the board is just decoration.
Underpriced emergencies
You charge flat rates that made sense years ago because raising them feels like losing calls.
Technician notes in texts
Job history lives in SMS threads — until someone deletes them.
Office help you cannot afford
You stay the dispatcher because a coordinator never pays for on small crews.
Plumbing owners deserve software that respects emergencies without punishing planned work — and that works from the crawlspace, not the desk.
We're listening — five questions
Five quick questions. No wrong answers. This helps us understand what Plumbing owners actually need — not what software companies assume you need.
Founding Members: plumbing contractors
Early access and monthly conversations about dispatch, estimates, and getting paid on jobs that never fit a template.
Survey completers get first invites to plumbing-specific roundtables.
Questions plumbing owners ask us
Short answers. Plain language. No sales deck.
Running a plumbing business should not feel like a second full-time job
Plumbing business software — built with owners
Most plumbing business software assumes you run a call center with dispatchers and sales reps. We are researching what owner-operators and small plumbing crews actually need — and building LevelUp with the Founding Members Community, not a feature checklist copied from enterprise field service tools.
Plumbing scheduling that matches the field
Plumbing scheduling is not just putting jobs on a calendar. It is weaving emergencies into install blocks without losing the customer who already took time off work. We want to hear how you schedule today before we ship anything.
Plumbing dispatch software for small crews
Dispatch software for plumbing companies often means another screen for the office person you might not have. We are exploring lightweight dispatch patterns that work when the owner is the dispatcher — and when the after-hours call reshuffles tomorrow before you hang up.
A plumbing CRM that remembers the property
A plumbing CRM should remember what the last tech learned at the property — not force you into a sales pipeline. We are interviewing owners about what customer history actually matters on site.
plumbing conversation
Read openly on the board, or join the Founding Members Community to post.